Directed App, operated by Artisan Direct (“Artisan Direct,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Directed App mobile application and related services (“App”), available on Android and iOS.
Please read this Privacy Policy carefully. If you do not agree with this Privacy Policy, please do not use the App.
1. Information We Collect
We may collect and process the following types of information:
Personal Information
We may collect personal information that you provide directly or that is provided as part of your authorized use of the App, including:
- Name
- Email address
- Mobile phone number
- Account login information
- Role, assignment, or contractor-related information
- Information submitted through contact, support, onboarding, or feedback forms
Location Data
The Directed App collects location data to provide core App functionality, including route management, task verification, installation validation, pickup validation, sign transfer validation, sign recovery workflows, and operational reporting.
Location tracking may operate while the App is in use and, where enabled and permitted by your device settings, may operate in the background to support App functionality.
You can enable or disable location tracking through your device settings. Disabling location tracking may limit or prevent certain App features from working properly.
Task, Route, and Operational Data
The App may collect information related to your use of the App, including:
- Assigned routes and tasks
- Task status updates
- Installation and pickup activity
- Sign recovery and sign transfer activity
- Inventory activity
- Timestamps
- Route completion information
- Notes, comments, or other information submitted through the App
Notification Permissions
The Directed App may request permission to send push notifications related to tasks, routes, assignments, workflow updates, administrative alerts, sign recovery, sign transfers, and other operational activity.
You can control push notification preferences through your device settings.
SMS/Text Messaging Information
If you provide a mobile phone number during onboarding, account setup, employment, contractor registration, or internal system setup, we may use that number to send internal operational SMS/text messages related to the Directed App and Artisan Direct operations.
SMS/text message information may include your mobile phone number, message delivery status, opt-in status, opt-out status, and related messaging records.
Mobile opt-in information and consent will not be shared with third parties for marketing or promotional purposes.
Usage and Device Data
We may collect technical and usage information, including:
- Device type
- Operating system
- App version
- App usage statistics
- Crash reports
- IP address, anonymized where possible
- Diagnostic and performance data
2. How We Use Your Information
We use collected information to:
- Provide and maintain core App functionality
- Manage routes, tasks, assignments, installations, pickups, sign transfers, and sign recovery workflows
- Verify task completion and support operational reporting
- Send push notifications, SMS/text notifications, and service-related alerts
- Improve App performance, stability, security, and user experience
- Respond to support requests, feedback, or administrative needs
- Monitor compliance with company policies, contractor requirements, client requirements, and applicable laws
- Protect against fraud, misuse, unauthorized access, and security risks
- Maintain business records related to App activity and operations
3. SMS/Text Message Communications
The Directed App may send SMS/text messages to employees, contractors, administrators, and other authorized internal users for internal operational purposes.
These messages may include task notifications, workflow updates, route updates, sign recovery notifications, sign transfer notifications, administrative alerts, and other internal business communications related to the Directed App and Artisan Direct operations.
SMS messages are intended for internal operational use only and are not sent to customers or the general public as part of this program.
Message frequency varies based on user role, assigned work activity, and system notifications. Message and data rates may apply.
By providing a mobile phone number during onboarding, account setup, employment, contractor registration, or internal system setup, users consent to receive SMS/text messages related to internal operational use of the Directed App.
Users may opt out of SMS messages at any time by replying STOP. After replying STOP, the user may no longer receive SMS notifications related to internal task and workflow updates. Users may reply HELP for help or contact Artisan Direct at sales@artisandirect.us or +1 704-662-2417.
Mobile opt-in information and consent will not be shared with third parties for marketing or promotional purposes.
All categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.
4. Sharing Your Information
We do not sell your personal information.
We may share information only as reasonably necessary for business, operational, legal, or security purposes, including with:
- Service providers that support the App, such as cloud hosting, messaging, analytics, diagnostics, security, and infrastructure providers
- Authorized Artisan Direct personnel, administrators, managers, or approved users who need access for operational purposes
- Clients or business partners, where necessary to verify service performance, task completion, or operational reporting
- Law enforcement, regulators, courts, or other parties when legally required
- Other parties with your explicit consent
Service providers are permitted to use information only as needed to provide services to us and are expected to protect information appropriately.
Mobile opt-in information and SMS consent will not be shared with third parties for marketing or promotional purposes.
5. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include secure servers, access controls, encryption where appropriate, monitoring, and other security measures.
However, no system is completely secure, and we cannot guarantee absolute data security.
6. Data Retention
We retain information for as long as reasonably necessary to provide the App, support operations, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and improve our services.
Retention periods may vary depending on the type of information and the reason it was collected.
7. Your Choices
You may be able to:
- Disable location tracking through your device settings
- Opt out of push notifications through your device settings
- Opt out of SMS/text messages by replying STOP
- Request help with SMS/text messages by replying HELP
- Contact us to request review, correction, or deletion of certain personal information
Some information may be necessary for core App functionality. If you disable certain permissions or request deletion of required information, some App features may not work properly, and your ability to use the App may be limited.
8. Children’s Privacy
The Directed App is not intended for use by children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us, and we will take appropriate action.
9. Third-Party Services
The App may rely on third-party service providers for functions such as hosting, analytics, messaging, maps, diagnostics, notifications, and other operational services.
These third-party providers may process information on our behalf only as needed to provide their services to us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted in the App or on our website with a revised “Last updated” date.
Your continued use of the App after changes are posted means you accept the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you should stop using the App.
11. Contact Us
For questions about this Privacy Policy, please use the contact information listed on this website or contact Artisan Direct at sales@artisandirect.us or +1 704-662-2417.
Last updated: June 10, 2026