Blog

  • Increase Customer Satisfaction: Your Employees’ Role

    The outcome of a customer’s experience is directly related to employee behavior. Employees are important assets of all companies because they are the first and most of the time only connection between a company and its’ clientele. The 4 factors listed below are important to consider during customer transactions: The […]

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  • Increase Customer Satisfaction

    Instant-Replays has one goal: To help other businesses increase their level of customer satisfaction. During the next few weeks Instant-Replays will be posting blogs about what you can do now to improve your interactions between sales associates and customers. There are several easy, but significant ways to increase customer satisfaction […]

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  • Complement Mystery Shops with Customer Surveys

    Instant-Replays understands the value of customer satisfaction and we continuously strive to improve our customer service and help other businesses improve. Instant Impressions is our customer survey division, which is a service that allows businesses to create customized surveys for up to 500 participants. Try Complementing your company’s mystery shopping package with customer […]

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  • Getting started with a WEEKEND sign program.

    Important steps: Submit a request on the website, email us or call us to go over the details of the programs Review and sign a contract that explains all the details of the program, including number communities, location of models and number of signs per program Send vector artwork and […]

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  • “Our Best Training Tool”…Video Mystery Shops

    Our video mystery shops are one of our most effective training tools for your business team to utilize. Video shops will give you the opportunity to view the interactions between sales associates and clients through the client’s perspective. Our shoppers will be wearing well-concealed state of the art equipment while […]

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  • Mystery Shopping Beneficial to Property Management

    It is difficult to make improvements to the customer service provided by your property managers and leasing agents without knowing where improvements are needed. Whether intentional or not, people behave differently when the boss is watching so getting an accurate picture can be a problem. Mystery shops provide a way […]

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  • 4 Tips to Increase Sales

    E-commerce merchants frequently reach out to new and existing customers. Whether they use methods such as email, paid search, search engine optimization or banner ads, the goal is always the same: to drive qualified traffic back to their sites. Unlike brick and mortar stores, however, there is not always an […]

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  • With so much competition, why choose Artisan Direct?

    Here are the key advantages to choosing Artisan Direct over our competition: Increased traffic to your model 24/7 On-call support. Online mapping system with customized routes for each community Custom graphic design Sign warehousing, placement and production Digital print capabilities Technology Solutions Coverage Area Online Reporting Knowledge of local sign […]

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  • Weekend Directional Signs proof page

    We Haven’t Used A Sign Program… Should We?

    We have heard this many times from our customer base, “…More than 80% of respondents found their new homes with the use of directional signs”  With the proliferation of the Internet, it is understandable that most marketers want to spend their efforts on technology.  However, it has been proven time […]

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  • Company Leaders Going Undercover

    Mystery shopping is heading in a new direction as company leaders don disguises and assume false names to get the inside story on their brand from staff on the shopfloor. Getting a chief executive to operate a till or make tea for staff might seem like a bit of fun, […]

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  • New Home Directional Signs Homebuilders

    Does Artisan Direct Outsource Labor?

    Artisan Direct recruits directly into the areas where we are staffing to find the best and most reliable people available to handle your sign program.  We employ a number of recruiting resources setup to make sure we find the right person with the right core values.  We also put them […]

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